Important Booking Conditions

Please read these Important Booking Conditions carefully as they apply to all bookings made via this web site.

Prices and Conditions
Prices and conditions featured on this web site are current at the time of publication but are subject to change without notice. Prices may vary due to peak demand periods, changes in surcharges, fees, taxes or currency fluctuations.

Prices listed are either per room or per person as stipulated on the website. Prices are listed in New Zealand Dollars (NZ$) and include GST where applicable. Prices do not include transport from the home port to the destination and/or return, items of a personal nature, meals, transfers, Supplier imposed levies and existing or proposed taxes and government charges, unless otherwise indicated.

If we have to change any part of your booking for reasons beyond our control, for example, an Accommodation Supplier overbooks accommodation, we will notify you. If any such changes result in the itinerary costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less any charges levied by Suppliers.

Some Suppliers may impose conditions that vary from the conditions stated on this website.

Prices shown on this website are for payments made by cash. An additional 1.4% credit card service fee will be applied to the dollar amount paid by credit card on all Air New Zealand Holidays bookings.

Children's Prices
In most cases, children's prices for accommodation featured on this web site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges may apply if extra beds (including rollaways and cots) are required.

DEPOSITS AND FINAL PAYMENT

For bookings made online

Full payment must be made at the time of booking. Only upon payment do you have a final booking with the Supplier of the relevant good and/or service. In arranging your booking, we are acting as the agent of the Supplier for the relevant Product, and at no time do you have a contract with us.

You must be at least 18 years of age in order to make a booking and you must provide the following information when making a booking:

• Your full name
• Your email address
• Your credit card details
• Contact daytime telephone number

You must ensure that your credit card details and email address are correct and valid at the time of booking. We take no responsibility for any incorrect information submitted.

Once your credit card details are processed, your booking details are automatically sent to the Supplier and a booking receipt and invoice are sent to your registered e-mail address. The booking receipt will need to be printed and presented to the Supplier upon check-in.

For bookings made with our Call Centre via the telephone

Deposits
A minimum deposit of $100 per person or $200 per booking, which ever is greater, is required within 7 days of confirmation of the booking, unless otherwise advised at the time of booking. A deposit holds services but does not guarantee prices.

Some Suppliers may impose Deposit conditions that vary from those stated above. Please check Individual Supplier conditions at the time of booking.

Final Payment
Full payment of the booking cost must be made no later than 30 days prior to travel, or by sale end date, or by the payment deadline specified in individual package conditions, whichever is earliest.

For bookings made 30 days or less prior to travel, but more than 7 days prior to travel, full payment of the booking cost must be made within 24 hours of confirmation of the booking.

Please ensure payments are made within the specified time limits. If this does not happen, our computer system automatically cancels the booking without notice or liability to you.

Only upon full payment do you have a final booking with the Supplier of the relevant good and/or service. In arranging the booking, we are acting as the agent of the Supplier of the relevant Product and at no time does the client have a contract with us.

Method of Payment
We accept the following credit cards: MasterCard, Visa and American Express.

Bonds
Bonds or credit card imprints are required by Car and Campervan Hire Suppliers, Yacht Charters and by most Accommodation Suppliers at the time of check-in to cover incidentals and fees not included in your holiday cost. Other bonds may apply at certain times of the year.

Amendment Fees
Any amendment to the booking is subject to the approval of the relevant Supplier. Any approved change to the booking prior to, at or after making final payment will incur an amendment fee of $35 in addition to any fees imposed by the Supplier. Amendments to Last Minute Rate bookings are not permitted.

Cancellations and Refunds
Wholesale Rates:
Bookings cancelled prior to final payment will be charged a $100 per person or $200 per booking, which ever is greater, cancellation fee.

Bookings cancelled after final payment will be charged a $100 per person or $200 per booking, which ever is greater, cancellation fee in addition to any fees imposed by the Supplier which may be up to 100% of monies paid (refer to individual Suppliers Cancellation Policy).

There will be no refund for cancellation once travel has commenced or for any unused services. Requests for refunds received more than 6 months after departure date will not be accepted.

The Supplier’s cancellation fees will be charged according to their specific cancellation policy. Individual Supplier cancellation fees will be displayed before you confirm your booking.

If you are eligible for a refund, the amount will be credited to your credit card.

Last Minute Rates: (where specified online as ‘last-minute rates’ and for travel within the next 90 days)
Last Minute Rates are subject to strict Cancellation Policies as imposed by the Suppliers and it is important to always check the Cancellation Policy listed under the “Room Info” section of each Last Minute Rate.

Late Bookings
A fee of $20 will be charged for any late booking which necessitates documents being forwarded by Registered Post, Express Post or Courier.

Travelling Without Tickets
In the case of short notice bookings, we can arrange for documents to be sent directly to the Supplier.

Images
Images displayed on this web site are included as a guide only. Hotel room images are representative only and actual rooms occupied may vary in décor and inclusions from those shown.

Responsibility
Information featured on this web site has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers.

Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, misdescription and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

We do not control the manner in which Products featured within this site are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Identification
You may be asked to present photo identification to the Supplier upon check in.

Travel Insurance
We strongly recommend travel insurance as it may protect you if you cancel your holiday due to unforeseen circumstances.

Transfers
Some Accommodation Suppliers provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked. Some Tour Suppliers provide complimentary pick up and return to your holiday accommodation. All tours and transfers must be re-confirmed with the Supplier 24 hours prior to departure directly with the service provider.

Tours
Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be cancelled at short notice. Additionally, some Suppliers reserve the right to cancel departures for other reasons. Some tours and itineraries may also vary and attractions may be substituted due to seasonal conditions. We will not be held liable for a service variation, cancellation, delay or withdrawal, or a Supplier's failure to notify you.

Important Note
In the case of any problem, it is imperative you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and efficiently as possible. If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your stay is exactly to your liking.

International Passport and Visa Requirements
Please ensure you familiarise yourself with any health or visa requirements that may be applicable in the destinations you intend visiting. Visa requirements can change so if you book your Holiday Package well in advance please ensure that you re-check the current visa requirements prior to travel. It is your responsibility to obtain any required visas and other travel documents, including all exit, entry, health and other documents required by law, regulations, orders, demands or requirements of the countries visited or transited.

Each person should carry a valid passport with a minimum six months validity beyond the period of intended stay.

Airfares
A range of airfares are offered through our website. All airfares are subject to availability and special conditions apply to each fare. Airfares booked online require full payment at the time of booking. If flexible payment terms are required, please contact our Call Centre who can assist you with airfares that are able to be held before payment is required.

• Passenger Names must be entered exactly as detailed on each individual passport (for international travel) or on photographic identification (for domestic travel). Names entered incorrectly are then subject to airline specific terms and conditions and may attract fees.
• The booking of Air services online may attract a 'Air Booking Fee' which is charged per person per sector, excluding infants.
• The booking of a combination of Air services online may result in the creation of multiple airline bookings. Subsequent amendments or cancellations for these bookings may each attract fees.